Return and Exchange policy

At Henig Furs, we stand behind the quality of our products. We gladly accept returns & exchanges initiated within 5 days of you receiving your order. Henig Furs reserves the right to determine whether to issue a refund, and the refund amount, based on inspection of the garment.

1. Return Window & Eligibility

• Timeframe: Returns and exchanges must be initiated within 5 business days of delivery.

• Condition: Items must be unworn, in brand-new condition, with all tags attached.

• Serial Number Tag: All furs feature a unique serial number tag. Removing this tag voids all eligibility for return, refund, store credit, or exchange.

• Inclusions: All garment bags, hat bags, and hangers must be returned. Missing items will result in additional fee deductions.

2. Final Sale Items (Non-Returnable)

The following items are FINAL SALE and are not eligible for return, refund, or exchange:

• Custom Orders: Any custom-made fur.

• Altered Garments: Any item that has been sized, modified, or monogrammed.

• Special Events: Purchases made during special events.

• Clearance: All items within our clearance collections.

• Gift Cards: Non-returnable and non-refundable.

3. Fees & Shipping

• Restocking Fee: A 10% restocking fee applies to all approved returns to cover processing and handling costs.

• Return Shipping: A FedEx return label is included with your order. Use of this label will result in a $19.99 deduction from your refund/credit.

• Exchanges: Return shipping is free for exchanges.

• Cancellations: Orders cancelled after payment capture are subject to a 10% restocking fee.

4. How to Process Your Return

1. Prepare the Package: Fill out and include the original return form. Returns cannot be processed if the form is missing or incomplete.

2. Select Your Option: Circle "Refund," "Exchange," or "Store Credit" on the form.

3. Ship: Use the provided FedEx label or your own trackable method.

Note: Online purchases cannot be returned to physical stores, and in-store purchases cannot be returned via the online portal.

5. Refunds & Processing

• Inspection: Henig Furs reserves the right to determine eligibility and final refund amounts based on garment inspection.

• Timeline: Returns typically take 5-7 business days to process once received.

• Method: Refunds are issued strictly to the original form of payment.

 

Contact Us

If you receive a damaged or defective item, please contact us immediately for a resolution.

• Email: [email protected]

• Phone: 334-277-7610

• Text: 425-979-2279