Shipping: Many of our products are made-to-order or are altered to better fit you. We do our best to ship majority of our products out within two business days, but if you would like to be sure of when you should expect to receive your product, please call us at (334) 277-7610.
Availability: We, at Henig Furs, do our best to keep our website and available inventory up-to-date on a regular basis. However, mistakes on availability, color, sizing or pricing can occur. We apologize in advance for any inconvenience.
Returns: Any item(s) ordered online, at henigfurs.com, may be returned for a full refund, minus shipping costs. In order to be eligible for refund, customers must initiate the return process within 5 days of receiving their order, the garment must not have been worn, and all tags must still be attached. Customers may use the included FedEx return shipping label to exchange or return item(s). Customers must fill out the return form, by circling their preferred option, and include it with their return shipment, or their return will not be processed. Upon receipt of the item, Henig Furs reserves the right to determine whether to refund the purchase amount based on inspection of the garment. There is a $19.99 return shipping charge for return shipments deducted from refunds and store credits. Some custom-made furs are not eligible for return/refund. Items in clearance are ineligible for refund, only exchange or store credit. Please contact us with questions regarding return/refund eligibility. And, if you would like to exchange and need more information, please use our chat, email firstname.lastname@example.org, call 334-277-7610, or text 425-979-2279.
Layaway: You must put at least 30% down on your layaway item or your order will be cancelled.