FAQ: Frequently Asked Questions

Q: I have a tear or rip in my fur coat or leather jacket, can that be fixed?


Yes, it can be fixed. Take your fur coat or leather jacket to your nearest Henig Furs or Henig Furs at Belk store or send it to your corporate office in Montgomery, Al for servie or repair. 


Q. I spilled wine (coffee, milk, spaghetti sauce) on my fur coat, how do I get it cleaned? 


A.  If spill is not dried yet, sprinkle some Baby Powder as soon as possible on the spill, let it sit for 30 minutes to an hour and then brush lightly.  Bring or ship your coat to us at our Montgomery, AL store (334) 277-7610) as soon as possible for service and repair or visit any of our locations


Q.  Can I wash my fur coat in washing machine?


A. No, fur coats are not machine washable.  Bring or send your fur coat to be cleaned and conditioned our Montgomery, AL store (334) 277-7610) for service and repair or visit any of our locations


Q. Will light rain or snow hurt my fur coat?


A.  After wearing your fur coat thru some light rain or snow, shake it, hang it up and let it dry naturally.  Never use a dryer on your fur coat.   Beware that heavy rain or water can ruin your fur.  Bring or send your fur coat to our Montgomery, AL store(334) 277-7610) for service and repair or visit any of our locations


Q. I need my coat altered to a different size, can this be done?


A.  Yes, we can match pelts to enlarge your fur or to cut down your fur to a smaller size.  Bring or send your fur coat to our Montgomery store (334) 277-7610) for service and repair or visit any of our locations


Q.  How can I remove permanent marker or ink from my fur coat or leather?


A.  Permanent marker or ink can be removed from your fur or leather coat if caught early with minimum notice.  Bring or send your fur coat to our Montgomery store(334) 277-7610) for service and repair or visit any of our locations


Q.  Can I color dye or shear my fur coat?  Where can I get this done?


A.  Yes, we can shear your fur coat and if coat is not too dry, it can be dyed.  Bring or send your fur coat to our Montgomery store (334) 277-7610) for service and repair or visit any of our locations


Q.  Can I store my fur coat in my closet? I have air conditioning in my house.  


A.  It is not recommended to store fur coat at home as it is subject to moths and humidity.  Never store your fur coat in plastic while at home. Bring or send your fur coat to our Montgomery store (334) 277-7610) for service and repair or visit any of our locations


Q.  Where can I store my fur coat?


A.  Bring or send your fur coat to our Montgomery store (334) 277-7610) for storage or visit any of our locations


Q.  How often should my fur coat be conditioned/cleaned?


A.  Fur coats should be conditioned once a year.  Bring or send your fur coat to ourMontgomery store (334) 277-7610) for service and repair or visit any of ourlocations


Q.  How do I care for my fur coat?


A. Reference our Care Cards for your Fur, Cashmere and Leather coats.  Store your fur coat in a fur vault and condition your fur yearly. Bring or send your fur coat to our Montgomery store (334) 277-7610) for storage and conditioning or visit any of our locations


Q.  I don’t like my inherited fur coat, can it be restyled?


A.  Yes, it can be restyled into something new if the fur is in good condition; we will let you know.  Bring or send your fur coat to our Montgomery store (334) 277-7610) for restyling or visit any of our locations


Q. Do you buy used fur coats?


A.  No we do not buy used furs, but you can trade-in your old fur for a new fur.  Bring or send your fur coat to our Montgomery store (334) 277-7610) for service and repair or visit any of our locations


Q.  What can I do if my fur coat has smoke damage (or was in a house fire)?


A.  Your fur coat needs to be inspected and cleaned as soon as possible several times as necessary to remove smoke damage.  The longer the smoke stays in the fur, the harder it will be to eliminate.  If the fur has burn damage, normally there is nothing you can do, however, for cigarette burns or small burns, the fur may be repaired or replaced.  Our professionals will inspect it and advice you if it can be repaired.  Bring or send your fur coat to our Montgomery store  (334) 277-7610) for service and repair or visit any of our locations


Q.  My leather jacket has lost its luster and shine; can I do something about this?


A.  Yes, luster and shine can be restored and conditioned.  Bring or send your fur coat to our Montgomery store (334) 277-7610) for service and repair or visit any of our locations


Q.  The lining on my fur coat is loose, how can I fix this?


A.  If you know how to sew, the reattaching of the lining should be fairly simple. Bring or send your fur coat to our Montgomery store (334) 277-7610) for service and repair or visit any of our locations


The Henig Furs Team